Cctv newsAccording to the WeChat WeChat official account news of the State Post Bureau, at the special press conference held on February 22nd, Hou Yanbo, spokesperson and office director of the State Post Bureau, said that in 2023, the State Post Bureau will better meet the people’s growing needs for a better life, highlight the problem orientation, conform to the expectations of the people, promote seven practical things, such as deepening the construction of rural delivery logistics system, consolidating and improving the postal service level in rural areas, and strive to improve the quality of postal express delivery services and continuously enhance the people’s mailing.
In 2023, the postal express delivery industry will be closer to people’s livelihood. The seven facts are as follows:
First, deepen the construction of rural delivery logistics system. It is necessary to speed up the delivery system of rural express delivery in counties; Consolidate the results of the three-year action of "express delivery into the village"; Further strengthen the construction of county-level delivery public distribution centers and village-level delivery logistics integrated service stations; Encourage the development of common distribution mode and deepen the integrated development of rural "passenger and freight"; Carry out collaborative demonstration and creation of rural e-commerce express delivery.
The second is to consolidate and improve the postal service level in rural areas. It is necessary to continuously consolidate and improve the delivery service level of the established villages in the western region, and further promote the postal service of the natural villages in the border areas.
The third is to continue to do a good job in the postal express delivery industry. Strengthen the drive of innovation, speed up the resumption of work and production, expand the popularization and application of automation and intelligent equipment and facilities, promote the operation of the industry to return to a high level as soon as possible, and effectively meet the delivery needs of the people.
The fourth is to strengthen the protection of the legitimate rights and interests of the courier group. Continue to promote the accounting guidelines for end-of-service payment of express delivery enterprises, and carry out the pilot work quota of express delivery personnel. Supervise and urge enterprises to improve the mechanism and establish a special line for courier complaints and defense acceptance and psychological counseling. Strengthen the training of employees and organize vocational skills competitions. We will continue to carry out activities such as "Warm Bee Action" and "Youth Service Month for Express Delivery" to care for couriers, and further promote the solution to the practical difficulties of couriers in housing, children’s education and medical examination. Strengthen the guidance of advanced typical tree selection, and continue to organize activities to find the "most beautiful courier".
The fifth is to carry out in-depth special rectification of the "three systems" of delivery safety. Strengthen the early warning and prevention of security risks in delivery channels, improve the effectiveness of security prevention and control of the three systems of real-name acceptance, acceptance and inspection, and airport security inspection, deepen the comprehensive management of delivery security, prevent all kinds of prohibited items from flowing into delivery channels, and continue to create a safe and secure postal environment.
The sixth is to implement the "9218" project of green development. Accelerate the green and low-carbon transformation of express packaging. By the end of the year, the proportion of e-commerce express packages will reach 90%, and the two treatments of over-packaging and plastic pollution will be further promoted. The number of mail express packages packaged by recyclable express delivery will reach 1 billion, and 800 million corrugated boxes with good quality will be recycled.
Seventh, focus on improving the quality of employees. We will continue to carry out actions to improve the professional skills of employees in the postal express delivery industry, complete 250,000 person-times of vocational skills training, and hold the fourth national postal industry vocational skills competition.
It is understood that since 2017, the State Post Bureau has promoted the postal express delivery industry to be closer to people’s livelihood for seven consecutive years, focusing on the people’s "urgent difficulties and worries" in the field of postal express delivery. With the strong support of all sectors of society, new breakthroughs, new progress and new achievements have been made every year, which has better met the people’s needs for a better life. Everyone also has a deep understanding of "express delivery warms people’s hearts and ensures life". Judging from the completion of seven practical projects in 2022, a total of 990 county-level delivery public distribution centers and 278,000 village-level express service stations have been built, 95% of the established villages in the country have achieved express service coverage, and 117 gold medal projects for modern agriculture with express service with a business volume of over 10 million pieces have been cultivated. The project of "Express delivery into villages" has achieved remarkable results. We will continue to speed up the motorization of rural postal routes, basically realize at least one delivery car in each township, and continue to consolidate the postal achievements of established villages, and 94.8% of natural villages that have reached the border have achieved postal services. At the provincial level, the implementation policy for the protection of the rights and interests of couriers has achieved full coverage, and the requirements for increasing terminal fees and reducing service fines have been effectively implemented, and the policy of giving priority to the participation of grassroots outlets in work-related injury insurance has been promoted, with 575,000 employees newly insured. We will continue to strengthen the guidance of product and service innovation, focus on the rectification of illegal charges for rural express delivery services, and continue to optimize the handling of user complaints in the postal industry. The overall complaint rate of users in the whole year will be controlled at 3 million.Accelerate the improvement of the information protection system in the field of postal express delivery, and jointly carry out special actions for personal information security management in the field of postal express delivery. The average daily usage of privacy in the whole industry reached 200 million. With the implementation of the "9917" project of green development, the proportion of express delivery packaging materials provided by the delivery enterprises themselves meeting the standard requirements and the proportion of express delivery packaging according to the operation requirements of packaging specifications exceeded 90%, and nearly 15 million recyclable express delivery boxes (boxes) were put into operation, and 700 million corrugated boxes were recycled. Continue to carry out actions to improve the professional skills of employees, and train more than 570,000 employees in the whole year, and 5,244 new people have obtained professional and technical titles in express delivery engineering.
The special conference also introduced the guarantee of delivery service during Spring Festival travel rush this year. During the period of Spring Festival travel rush this year, the State Post Bureau specially deployed the delivery service guarantee during the holiday season. The main delivery enterprises tried to overcome practical difficulties such as labor shortage. The "courier brother" stuck to the service post and ensured the uninterrupted basic postal express service.The whole network collected 10.367 billion pieces of express mail, with an average daily business volume of 259 million pieces, an increase of 6.14% compared with the same period in 2022 and 159% compared with the same period in 2019.
The State Post Bureau will strive to grasp the favorable conditions for the accelerated recovery of social production and living order and the accelerated release of economic vitality this year, stimulate the vitality of the market players in the postal express delivery industry, promote the effective improvement of quality and reasonable growth of quantity in the industry, and give full play to the basic, strategic and leading role of the industry in consolidating the ruling foundation, protecting communication freedom and service production and consumption, and smoothing the economic cycle, thus helping the overall improvement of the national economic operation. The State Post Bureau will also focus on improving the infrastructure in rural areas and better helping agricultural products to go up, and further improve the postal express service capacity in rural areas; By strengthening service quality monitoring, deepening the governance of violations and strengthening the implementation of the main responsibility of enterprise service quality, the quality of postal express service in rural areas will be effectively improved.